Optimize your SMARTnet
Similar to other licensing agreements, managing SMARTnet requires careful attention to the nitty gritty details of the agreement. But when organizations unknowingly sign multiple contracts through different vendors, IT technicians can quickly lose track of which agreements allow what service levels for which equipment. This causes a disconnect between expectation – calling Cisco TAC and assuming a hardware replacement is two hours away – and reality – the organization’s contract calls for a next-business-day replacement.
One way to solve this problem is to get away from internally managing SMARTnet agreements, and work with a single, qualified outside firm to manage contract terms and conditions. An outside firm that has an expertise in asset management, like Cloud Connectiv, can assist IT in optimizing and fully understanding its SMARTnet commitments. By working alongside an ITAM expert, organizations that contact Cisco directly for support will know exactly what service levels they’re entitled to.
Another route to simplifying your SMARTnet experience is through consolidating different existing SMARTnet contracts into one agreement. This allows IT, or an organization hired to oversee asset management, to gain clarity into costs, service levels, and other contract stipulations. Through consolidation, organizations can unify coverage end dates as well, which eliminates the confusion of tracking multiple renewal dates and simplifies budgeting. Plus, when the contract is up for renewal, adjusting coverage is more easily done through one contract, rather than tracking down and reconfiguring the terms of multiple agreements.